Terms and Conditions

MatsOnline.us is owned and operated by JCH International – 978 Hermitage Road NE – Rome GA 30161. We are a manufacturer and distributor of mats, matting, and specialty flooring. Free samples are available to assist with the order process to help decide which product or color best suits the situation. Contact us to request samples.

Warranty: All JCH International Inc. floor matting is manufactured of the highest quality material and workmanship. Dependability and service of our products are guaranteed under normal conditions of use, or a full refund or replacement (based on the manufacturer’s discretion) will be made.
Product Specifications/Disclaimer: All products are manufactured to meet or exceed normal industry standards. Reasonable variations in size and/or color may occur. Whenever color selection is critical, please request an actual sample. Buyer has the responsibility to determine the suitability of the product and assumes any liability in connection with such use. Seller shall not be liable for damages in excess of purchase price of product.

Minimum Order: No minimum order required. However, a handling charge of $8.50 will be added to all orders that have a net value of $100 or less (with the exception of the Matrix Series Matting orders, where the handling charge will be waived).

Freight Terms: F.O.B. JCH International. No freight allowed. All freight charges are collect unless arrangements are made. Orders will be shipped via FedEx or UPS, whenever possible. UPS requires an $8.00 surcharge on each package containing adhesives.

Damaged Goods and Shortages: All delivered material should be inspected and counted BEFORE accepting the shipment. Any damages or shortages should be documented on the freight bill. If any discrepancies occur, please contact our customer service department for assistance in filing a claim. ICC regulations place responsibility for filing claims with the consignee. Claims cannot be honored after six months from the date of shipment.

Pricing and Quotes: Prices are subject to change without notice. All verbal quotations must be documented with our quotation number.

Return Goods Authorization: Prior approval is required before JCH International will accept any returns. Standard stock items in new saleable condition will be accepted for return, freight prepaid, subject to a 25% restocking charge. Custom or special ordered products are non-returnable. Return authorization privilege is valid for 60 days from date of purchase.

Cancellations: To cancel an order, call 1-800-328-9203 and obtain a cancellation number. Orders in-work or shipped CANNOT be canceled.

Online Payment Options: We accept Visa, MasterCard, American Express, and Discover cards;

Site Disclaimer: Every effort has been made to assure the information contained herein is accurate. However, errors in the text, pricing, graphics, or color may occur.